Privacy Policy
How we collect, use, and protect your information at DDD Community.
DDD Community
Head Office: DDD Community, Bambouk Center, Bauchrieh, Beirut, Lebanon
Phone: +961 71 585 218 (Mon–Fri, 9:00 AM – 5:00 PM)
Email: info@dddcommunity.org (Response time: 1–2 business days)
Introduction
At DDD Community, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our programs.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when using our services:
- Account Registration: When you create an account, we collect your name, email address, phone number, and any other information you choose to provide.
- Using Our Services: When you participate in events, workshops, or activities, we may collect information about your participation, preferences, and feedback.
- Contacting Us: When you contact us for support or inquiries, we collect your name, email address, and the content of your message.
- Volunteer Applications: When you apply to volunteer, we collect information about your interests, availability, and relevant experience.
- Feedback & Surveys: When you provide feedback or participate in surveys, we collect your responses and opinions.
Information Automatically Collected
We automatically collect certain information when you use our platform:
- Device Information: We collect information about your device, including device type, operating system, browser type, and unique device identifiers.
- Usage Data: We collect information about how you interact with our platform, including pages visited, time spent, links clicked, and features used.
- Location Data: We may collect approximate location information based on your IP address or device settings, with your consent.
- Cookies & Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.
Information from Third Parties
We may receive information about you from third-party sources, such as:
- Social media platforms when you connect your account
- Event partners and collaborators
- Analytics and marketing service providers
How We Use Your Information
We use the information we collect for various purposes to provide and improve our services:
Provide Services
To deliver our services, process registrations, manage events, and facilitate community interactions.
Communication
To send you updates, newsletters, event notifications, and respond to your inquiries and requests.
Improve Services
To analyze usage patterns, understand user preferences, and enhance our platform's functionality and user experience.
Security & Safety
To protect our platform, prevent fraud, ensure security, and enforce our terms of service and community guidelines.
Analytics & Research
To conduct research, generate analytics, and create reports to better understand community needs and trends.
Legal Compliance
To comply with applicable laws, regulations, legal processes, and respond to government requests.
Data Sharing
We do not sell your personal information. We may share your information in the following circumstances:
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
We use industry-standard encryption technologies to protect your data during transmission and storage.
Your information is stored on secure servers with restricted access and regular security audits.
We limit access to your personal information to authorized personnel who need it to perform their duties.
We continuously monitor our systems for security threats and vulnerabilities to protect your data.
Your Rights
You have certain rights regarding your personal information, which may vary depending on your location:
Right to Access
You have the right to request access to the personal information we hold about you and receive a copy of that information.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal information we hold about you.
Right to Deletion
You have the right to request deletion of your personal information, subject to certain legal exceptions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format and transmit it to another controller.
Right to Object
You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Exercising Your Rights
To exercise any of these rights, please contact us at info@dddcommunity.org. We will respond to your request within 30 days, subject to applicable law.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We retain your account information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your information within 30 days.
We retain records of your event participation for up to 3 years after the event for administrative and historical purposes.
We retain communications with you for up to 2 years, unless required to retain them longer for legal or business purposes.
We retain aggregated and anonymized usage data for analytics purposes, which does not identify individual users.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
Third-Party Services
Our platform may contain links to third-party websites or services that are not owned or controlled by DDD Community. We are not responsible for the privacy practices of these third-party services.
Third-Party Services We Use
- Cloud hosting and storage services
- Email and communication platforms
- Analytics and performance monitoring tools
- Social media platforms (when you connect your account)
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
When we transfer your information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, including:
- Using standard contractual clauses approved by data protection authorities
- Ensuring that recipients are subject to appropriate data protection obligations
- Implementing additional security measures as necessary
Children's Privacy
DDD Community is designed for users aged 13 and above. We do not knowingly collect personal information from children under 13 without parental consent.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes to this Privacy Policy, we will:
- Notify you by email (if you have an account) or through a prominent notice on our platform
- Update the "Last Updated" date at the top of this Privacy Policy
- Provide a summary of the key changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
DDD Community
Bambouk Center, Bauchrieh
Beirut, Lebanon
Available: Mon–Fri, 9:00 AM – 5:00 PM
Average response time: 1–2 business days
Your Privacy Matters
We are committed to protecting your privacy and being transparent about our data practices. If you have any concerns or questions, please don't hesitate to reach out to us.